help.starfall.comStarfall FAQ

Back to Starfall What can we help you with today? Article suggestions About Starfall 4 articles What is Starfall? What are your terms of service? What is your privacy policy? Contact Us Latest Updates 2 articles Grades 4 and 5 now available on the website! New website: world.starfall.com launched for international audiences Starfall Group Access 5 articles What is Starfall Group Access? How do I set up sign in credentials for my students? Can I track students who log in with a Group ID? Parents: Our school sent us a Group ID. How do I sign in? How many Group IDs should I create? Joining Starfall and Renewing Your Membership 14 articles Help me choose a membership. Will my membership automatically renew/charge my card again? How do I renew my Starfall Membership? I need an invoice/receipt. Someone has already entered my Access Code. I ordered a membership, but haven’t received my Access Code. I want to cancel my Starfall membership and get a refund. Is my membership tax deductible? View all articles in Joining Starfall and Renewing Your Membership” Using Starfall.com 12 articles How do I enable/disable Grades 4,5? Does Starfall integrate with single sign-on (SSO) programs? Distance learning & resources at home Can I turn off certain sections of the website? Can I use a Home Membership at school? Can I use a Teacher, Classroom, or School Membership at home? Can I use my membership on more than one computer? How do I access Starfall on an Amazon Fire? View all articles in Using Starfall.com” Ordering Starfall Educational Materials 9 articles Do you accept currency from outside the U.S.? Do you accept wire transfers? Do you accept payment by mail/fax/phone? Do you accept school purchase orders? Does Starfall ship internationally? How do I generate a price quote? How much is shipping? I need an invoice/receipt. View all articles in Ordering Starfall Educational Materials” Using the Starfall Parent-Teacher Center 5 articles How can I add my own words to generators or custom printables? How do I change the font from Block to Manuscript (slant) in a customized worksheet? How do I print a worksheet or custom printable? How do I use the supplemental resources? What resources are available in the Starfall Parent-Teacher Center? Starfall Accessibility Options 2 articles What accessibility features does Starfall support? Does Starfall offer access via switch or keyboard input? Starfall In-App Subscriptions (Apple iOS & Android) 4 articles What’s the difference between a Starfall App Subscription and a Starfall Membership? How do I cancel my monthly subscription? How can I get a refund for my App Subscription? Why can’t I purchase a subscription? Signing In to Your Starfall.com Membership 13 articles Can my child/grandchild log in to Starfall at my home and at another immediate family member’s home? How do I sign out of Starfall? How do I sign in to my account on a computer? I forgot my administrator email address. I forgot my password. I have registered my Access Code, but now I can’t sign in. I need to change my administrator email. I paid for a membership. Why do I still see grayed-out items? View all articles in Signing In to Your Starfall.com Membership” Starfall Apps and Mobile Devices 6 articles Do your apps require an internet connection? How do I access Starfall on mobile devices? I want a refund for an app I purchased from the Apple App Store. My app will not play/load. What apps do you offer for Android? What apps do you offer for iPad, iPod, and iPhone? Common Questions About Our Websites and Products 8 articles Can Starfall be translated into languages other than English? Does Starfall track or report student activity? Is Starfall research based? Is the Starfall Kindergarten Curriculum aligned with Common Core? What is the reading level of your books? Where can I download Starfall music? How can I secure funding for a Starfall membership? Does the Starfall app support MDM and managed app configurations? Technical Specifications 3 articles What are the technical specifications for using Starfall’s website and mobile apps? Device and browser support for desktop Device and browser support for tablet and mobile phone Technical Support 5 articles What domains should be allow-listed for Starfall to run on my network? How to determine your device and browser My iPhone, iPad, or iPod has no sound. Some activities do not have sound on Mac with Safari browser. Menus and activities appear too large to display on my mobile...